Refund policy

At AK Closet, we want you to feel confident with every purchase. If you receive an eligible item that does not meet your expectations, you may request a return or exchange according to the conditions below.

Return & Exchange Window

Customers may request a return or exchange within 7 days of receiving their order.

To be eligible, the item must:

Be unused, unworn and unwashed.
Be in its original condition and packaging.
Have all original tags attached, where applicable.
Not show signs of damage, alteration or wear.

Items Not Eligible

The following items may not be eligible for return or exchange:

Items that have been worn, washed or damaged by the customer.
Items without original tags or packaging.
Items altered according to customer preference.
Items returned after the eligible return period.

Please contact us before sending any item back.

Wrong, Damaged or Defective Items

If you receive an incorrect, damaged or defective item, contact us as soon as possible with:

Your order number.
Clear photographs or videos of the issue.
A brief description of the problem.

After reviewing the request, AK Closet will guide you through the next steps. If the issue is confirmed to be our responsibility, we will discuss the applicable replacement, exchange or refund arrangement with you.

Return Shipping

For a change-of-mind return or size-related exchange, return shipping charges may be paid by the customer.

For an incorrect, damaged or defective item, AK Closet will review the case and communicate the applicable shipping arrangement before the return is processed.

Exchanges

We may offer exchanges for eligible items, subject to availability.

Size or color exchanges depend on stock availability. If the requested replacement is unavailable, we will discuss the available options with the customer.

Refunds

Once the returned item is received and inspected, we will notify you about the approval or rejection of your refund request.

If approved, the refund will be processed using the applicable payment method and agreed terms. Delivery charges may be non-refundable unless the issue is caused by AK Closet.